Frequently Asked Questions

A. All returns, refunds or credits must be requested within 60 days of the ship date. Returns must be sent to

La Leche League International
Attn: Returns
957 North Plum Grove Road
Schaumburg, IL 60173

Please include the original pick ticket for quicker processing. Personal care products such as breast pumps and slings must be returned in their original, un-opened package. Refunds will not be issued for damaged or opened boxes. Please contact us for authorization before returning products found to be defective. We recommend that you insure your package because we are not liable for products lost or damaged during delivery.

A. We are drastically changing the business model that LLLI has used in the past as it is no longer working for the organization. We have reduced the number of products available from the LLLI catalogue and focusing on a core set.

A. For the customer, it simply means that Amazon.com handles the transaction process for some of the books listed in the store.

A. Prices on many things will change because the business model of LLLI is changing.

A. Bulk ordering is a feature that we hope to introduce in the future. Our goal is to streamline the ordering process and eliminate problems with delivery of goods. Once these new processes are in place we will turn out attention to offering more services such as bulk ordering.

A. Almost! From Amazon.com's shipping restrictions page:

International Addresses
The following items can be shipped to destinations outside the U.S.:

• books
• DVDs
• music
• VHS videos

Additionally, some software, tools, and kitchen items can be shipped to the following countries:

• Australia
• Austria
• Denmark
• Finland
• France
• Germany
• Japan
• Ireland
• Italy
• Netherlands
• New Zealand
• Sweden
• United Kingdom

These items can be shipped only via Priority International Shipping and are subject to an import fees deposit.

Note: Books that require special handling because they are extremely heavy (for example, multi-volume sets) cannot be shipped outside the U.S. If this is the case, it will be noted on the product detail page.

A. When you place an order that includes books the go through the Amazon.com payment process there is currently no way for the store to know that you have purchased them since you do the purchasing on Amazon.com. If you come to the store and there are books in your cart you should click on the green my shopping cart button. That will take you into your shopping cart and you can delete any books you do not wish to purchase.